Knowledge Base Archives Zoho Blog Tag: knowledge base knowledge at your fingertips: build a customer service knowledge base with zoho salesiq posted on september 7, 2023 september 7, 2023 by tina raffal & kiruthika devi. Zoho crm and pagesense integration: automate lead tracking and customer segmentation for better conversions. posted on july 19, 2023 by aarthi kamaraj. 3 mins read. zoho pagesense.
Using Zoho Learn As A Knowledge Base Knowledge at your fingertips: build a customer service knowledge base with zoho salesiq posted on september 7, 2023 september 7, 2023 by tina raffal & kiruthika devi 7 mins read. To add a new category. navigate to the knowledge base (kb) module. click manage kb from the left menu. click organize category under the manage kb sub menu. click create category in the top right corner of the page. the add category window slides open from the right. on the add category window, do the following:. To submit requests, browse through articles and participate in the community. to access the agent interface where you can handle your tickets. english. search our knowledge base, ask the community or submit a request. add request. add topic. knowledge base. desk. self service. To set up the review and approval process: log in to zoho desk with administrator privileges. click the knowledge base (kb) module. click organize category under the manage kb sub menu. edit the category for which you want to add the approval process. the edit category window slides open from the right.
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